Amazon Enterprise Support Manager ES - Amazon Dedicated Cloud 

United States, Colorado, Denver 

606242705

· Manages assigned Enterprise accounts and oversee support cases
· Completes analysis and presents periodic reviews of operational performance to customer
· Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
· Makes recommendations on how new AWS offerings fit in the company architecture
· Advocate for customer features and requirements within AWS (be their voice internally)
· Participates in customers meetings (onsite or via phone)
· Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
· Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph.*While this role is posted in Herndon, Virginia, this position can also be located in: Denver, CO; Seattle, WA.
A day in the life
Work/Life Balance
Mentor-ship & Career Growth

- Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
- 6+ years of technical engineering experience
- 4+ years managing technical teams
- Passionate about customers and new technology
- Experience working with enterprise software companies