SAP SAP Concur - Service Assistant Coach Night Shift 

Philippines, Makati 

606175428

Reporting to the Service Assistant Coach Team Lead, supporting clients in Americas region. The position is highly focused on providing quality consultation services based on the client's business requirements and/or spend management objectives. This will include on-going support of the customer after design and initial deployment, and throughout the life cycle of the customer engagement. This position requires a good knowledge of Concur T&E and Invoice solutions, excellent customer service skills, business communications terminology and technology, and organizational procedures.

• Active role in data gathering for the implementation and/or activation of SAP Concur products and services
• Understand best practice configurations and provide recommendations
• Manage projects, cases, escalations and/or other units of work as required
• Provides on-going support of cloud-based products
• Maintain awareness of customer business processes that may impact SAP Concur configuration requirement
• Maintain accurate, high quality and timely documentation for all steps and activities undertaken on all matters
• Maintain working knowledge of SAP Concur related products including new release
• Exceeding and meeting departmental objectives
• Prepare and/or maintain configuration to customer requirements
• Be aware of and comply with all corporate policies.

Functional Experience
• Experience with Concur Expense preferred
• Experience with consultancy role preferred
• Strong knowledge of customer care techniques and processes
• Exceptional analytical and listening skills
• Ability to operate well in a team environment
• Keenness and flexibility to work extended hours
• Management consulting experience is a plus

• Bachelor's degree in any field or equivalent work experience supporting financial software or any cloud-based product.
• Minimum 3 years experience in troubleshooting and/or in a highly focused customer service role, highly preferred

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