Td Bank Wealth Contact Center Intern/Co-op Fall 

Canada, Ontario, Toronto 

606148995

Toronto, Ontario, Canada

About This Role

Responsibilities include:

• Identification and tracking of process irritants and points of friction
• Thought leadership with goal to transform the way we do our work contributing to a white glove experience for our valued clients
• Delivering process and workflow solutions
• Influencing partners to deliver enterprise tools meeting the needs of the next generation contact centre
• Inventory and rank the top process barriers and top workflow optimization needs

Qualifications/Skills/Experience:

• Confidence and the ability to lead and manage a significant business management workstream in an area of moderate risk, complexity, and scope
• Commitment to ensuring there is an integrated approach with other business management areas, broader organization, and enterprise wide
• Readiness to focus primarily on short to medium term strategy
• Adaptability to deep knowledge and understanding of the business process constraints, organizational practices, and disciplines
• Sound to advanced knowledge of external competition, industry, and market trends in relation to your own function or business
• Strength in interacting closely with business leaders to both optimize resources and leverage TD's operating model to maximize efficiency, effectiveness, and scale
• Expanded knowledge of Investment solutions, services, markets, and key competitors
• Exceptional listening & communication skills

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.