F5 Sales Support Rep - GS 

Japan, Tokyo 

605556521

Service Contracts

• Create renewal quotes based on existing renewal data and verify accuracy of estate and service dates prior to submitting the quote to the sales team, quotes enrichment:
  • Auto renew quotes: Oracle, RVR, SalesForce.com (SFDC)
  • Record and book said service via CRM and procurement system
  • Review, creation and submission of Booking Forms
• Data governance
  • Manages the contractreplacement/terminationprocess from start to finish
  • Sites and units moves, change of EU, credits request, service terminations
• Ad-hoc Support to renewal Ops and Sales teams (backfill when needed)
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Perform other duties as assigned.

Data Quality

• Validation of accuracy of installed base report, data mining and troubleshooting
  • Overlapping contract report
  • RMA checks and replacements
• ServiceNow requests
• Out of the box renewals
• Data analysis in SFDC

Processes

• Documentation, implementation and training
• Communication with other theaters
• Manage and utilize resources to ensure the most up to date processes and policies are followed while identifying areas of waste, developing and driving process improvement

What You’ll Bring

• 3 years’ Professional experience in customer service and order entry, working in a high volume, fast-paced environment
• Demonstrated ability to multi-task and handle a significant amount of detail while maintaining consistently accurate output
• Highly organized and detailed oriented
• Advanced knowledge of Microsoft Office Suite with a focus in Excel
• Bachelor’s Degree or equivalent work experience preferred
• Strong verbal and written Japanese communication skills essential, and conversational English skills.
• Experience with Oracle and/or Salesforce.com is required for this role
• High tech experience is a plus

What You’ll Get

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay,, and cool perks
• Dynamic Interest Groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.