Honeywell Field Service Manager 

Saudi Arabia 

604734684

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Responsibilities:

Manage to key targeted metrics e.g. over/under utilization, average engineering cost. Ensure delivery excellence through standardizing on best practice. Manage Branch based on engineering office with critical mass & knowledge.

• Responsible for the P&L of the LSS Business in KSA currently for Sabic and Privates. Ensuring all the financial metrics Orders, Revenue, OI and Collections are in line with the AOP.
• Work along with Sales, BTI leaders and formulate growth strategy for the business.
• Responsibility for the Field Service Engineering and Workforce planning within the assigned geography/accounts.
• Support staffing of the Field Service Engineering workforce utilized by each Profit Center for Periodic, SPOT and Service Projects delivery.
• Assembling high performance teams and driving ongoing improvement in Skills & Effectiveness including CEAT certifications.
• Ensuring effective performance management processes, development of future management/engineering capabilities with attractive career plans.
• Drive planning, coordination, and execution of the Field Service Engineering within the regional organization.
• Ensures the availability of tools, equipment and materials required to drive productivity in Field Service Teams.
• Quarterly Career Planning meetings with team members at each stage of their careers. Higher frequency for High Elbow employees.
• Active contributor in Regional MRR and succession planning.
• Recruitment of Diverse, High talent professionals to meet current and future Field Service Engineering Needs.
• Responsible for functional management of local engineering teams to ensure business goals and objectives are met and key operations strategies are implemented.
• Plan, develop and support staffing of key personnel for the Field Service organizations through a robust and effective SIOP process.
• Participate in AOP processes and provide leadership to execute on agreed plans.
• Be a change agent - influence, consult, and lead efforts for sharing and standardizing of best practices and processes.
• Optimizing delivery of projects and engineering to achieve continuous improvement and attain productivity targets.
• Interface with the Engineering Excellence Organization for standard process and engineering tools requirement and share best practices.
• Responsible for maximizing Global Field Service Engineer utilization and providing support to drive efficiency and optimization of such resources.
• Support Development of new engineering skills identified in 5-year business plans and/or vertical market initiatives.

• Previous industry experience
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effective manage a team
• Previous customer service experience

If this is your dream role, then we'd love to hear from you.

• JOB ID: HRD240393
• Category: Customer Experience
• Location: DTV - Plots 13 & 16,Dhahran Techno Valley Science Park,Dhahran,EASTERN PROVINCE,34464,Saudi Arabia
• Exempt