JPMorgan Senior Product Delivery Associate - Payments 

United States, Florida, Tampa 

604313960

As a Senior Product Delivery Associate in Omnichannel Solutions Delivery and Operations, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Handle client and internal escalated technical issues by validating defects, debugging, verifying network connectivity, and setting up traces.
• Execute training and product knowledge transfers with internal Operational and Client Services partners.
• Ensure all product documentation, job aids, tip sheets, manuals, and reference guides are created, archived, and maintained.

Required qualifications, capabilities, and skills

• 5-7 years’ experience in the payments industry or related technology field is required
• 3+ years in an engineering or related technical role with integrated solutions required
• Strong ability to analyze issues & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong understanding of all related payment application components and dependencies such as key injection, upgrades, compatibility, hardware dependencies, configuration dependencies, and performance monitoring
• Strong knowledge of payment applications and terminal programming.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in computer science or related technical field is preferred
• Experience executing operational management and change readiness activities
• Experience in product deployment processes