Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

604300990

As Technical Consulting Engineer (TCE), you will:

• Provide sophisticated technical support for Cisco security products (AAA (Authentication, Authorization, and Accounting), ISE (Identity Services Engine), and AnyConnect technologies) to Cisco customers, partners, account teams, and other internal technical support teams.
• Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated solve and problem resolution.
• Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
• Stay updated on new technologies and trends in AAA, ISE, AnyConnect domains and other related technologies.

Minimum Qualifications

• Hands-on experience with Cisco networking products and solutions
• Strong troubleshooting and problem-solving skills
• Ability to use Linux and CLI tools: Familiarity with tools such as SSH, bash, grep, ip, vim/nano, curl, ping, traceroute, and telnet
• Experience with Unix, analyzing packet captures with Wireshark, using RegEx for log analysis.

Preferred Qualifications

• BS in a technical field (such as CS, EE, IT) or equivalent 3+ years related experience in Customer Service and Support.
• Experience designing, deploying, configuring, supporting, fix, and debugging networks.
• Experience with research and development of automation tools with Python or any other scripting language.
• Experience with configuration and management of Microsoft Active Directory, experience with cloud-based technologies, AWS, Microsoft Azure.
• CCNA, CCNP Security Certification is desired.