Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

399388365

We’re looking for someone with great soft skills on top of great technical skills. You’ll also work with internal stakeholders of the Expert Care team, and internal partnership to solve challenging issues is a must.

• You are the connection to Cisco customers and will build effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued.
• You will continually develop your working knowledge of networking products and protocols to provide technical support on a worldwide basis in designated technology focus area
• You can effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
• You love sharing knowledge to build relationships and effectively troubleshoot problems both alone and as part of a team.

• Possess between 2 to 3+ years of professional experience in any of the following areas: Routing protocols and switching.
• Engineering degree
• English language proficiency for customer support/service role resolving technical problems, with excellent verbal and written communication skills.

• Basic knowledge over the following Cisco devices like XR, IOS-XR. ASR9000, NCS5k, Cisco 8k
• Knowledge of other Cisco Products: Collaboration, Data Center, Security, Voice, Wireless
• Experience using protocol analyzers
• CCNA certification