NetApp Senior Endpoint Engineer Windows & Mac 

United States, North Carolina 

603176451

What you will do:
• Be responsible for engineering, design and operationalization of the Endpoint service to include acquiring, installing, or upgrading software, providing routine automation, maintaining security policies, troubleshooting, training staff, and offering technical support for projects.
• Leveraging enterprise tooling and automation (including JAMF, InTune, Automox, etc.), ensure that operating systems and supported applications are patched / upgraded / hardened against vulnerabilities
• Maintain endpoint and security objectives through monitoring systems, reporting, and key performance indicators
• Help resolve incidents and work as the escalation point for IT Support and Security teams
• Ensure high levels of run-state consistency across both the Windows and Mac fleets

Skills Needed:
• Deep understanding of either the Windows or Mac Operating system and working knowledge of the other
• Understand low-level mechanics of Windows and/or MacOS operating systems, and enterprise standards for managing and hardening endpoints at scale
• Expertise in endpoint management tools such as Intune and JAMF
• Experience managing a patching tool such as Automox, BigFix, Tanium, Adaptiva
• Skilled in leveraging automation for software deployment, patch management, and OS and application updates to Windows and/or MacOS devices
• Skilled in device compliance monitoring and reporting
• In-depth knowledge of endpoint management and security best practices including experience implementing tooling, security protocols, and compliance checks
• Experience implementing OS hardening per NIST 800-171 requirements
• Ability to communicate effectively and collaborate with staff that are both technical and non-technical
• Ability to communicate and support end-users to effectively work through escalated issues
• Excellent verbal and written communication skills
• Analytical approach to finding the root cause

You might also have:
• Proficiency in multiple scripting languages (e.g., PowerShell, Python, and Bash) and experience in developing complex automation scripts.
• A degree or equivalent experience in Computer Science or related field.
• SQL Reporting and query writing experience
• Strong familiarity with PowerBI and other reporting tools
• Automation skills (tool agnostic) and the ability to drive initiatives to automate processes.
• Experience with Microsoft cloud technologies such as Azure AD, Azure Information Protection, Cloud App Security and Defender ATP

Preferred 8 years of related experience with a Bachelor’s degree or equivalent work experience.