Dell Field Services Engineer Memphis 

United States, Tennessee 

602942723

You will:

• Triage issues with direction from Dell support

• Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)

• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email

• Reseating parts, swap or replace parts, upgrading firmware as needed

• Sever testing and validation (running diagnostics, capturing & uploading logs)

Essential Requirements:

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education

• Experience delivering technical Field Services supporting hardware and software at client sites

• Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization

• Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber

• Strong organizational skills and strong communication skills both written and oral

Desirable Requirements:

• Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)

• Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent

Dell is committed to fair and equitable compensation practices. The salary range for this position is $65,000.00 - $84,000.00.