Regular or Temporary:
English (Required)
1st shift (United States of America)Responsible for conducting change execution quality review processes.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Within assigned area, perform less complex quality management reviews and document findings and recommendations using independent judgment. Ensure responses are provided back to Change Execution teams and/or Change Execution Governance process owners for remediation.
Perform Peer Reviews to ensure consistency and quality within Quality Management Program review practices.
Analyze review results to identify process gaps, opportunities that mitigate inherent risks, including education and training for change execution practitioners.
Escalate material risks/issues, process enhancement and training opportunities to change execution leaders and process owners.
Identify ongoing improvements to Quality Management Program processes and guidelines for conducting reviews, issue identification, and reporting. Support the development and maintenance of internal QC/QA manuals.
Perform Change Execution Governance and quality management process and systems testing for new releases and enhancements.
Monitors reporting in support of Quality Management Program processes.
Participates, with limited direction, in key projects and/or business-driven events, including planning and execution activities associated with change execution research and process improvement programs.
Assist in the training process for newly hired Quality Management Program teammates.
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in business-related field, or equivalent education and related training.
Ability to analyze information and convert related activities into a comprehensive work plan.
Ability to communicate and make recommendations to management.
Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions.
Ability to multi-task and drive multiple projects.
Ability to work independently in a fast-paced environment with changing priorities.
Demonstrated ability to deal with confidential information.
Demonstrated problem-solving, time management and priority setting skills.
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products, especially Microsoft Excel.
Excellent verbal, written, and interpersonal skills and the ability to communicate and interact with all levels of management.
Five or more years of experience in Change Execution compliance, audit, risk management, financial services or quality assurance programs.
Preferred Qualifications:
Certified Internal Auditor (CIA), Project Management Professional (PMP), SAFe Scrum Master (SSM) or equivalent agile certification
☐ Lifting (if checked, indicate pounds)
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