In this role, you will:
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercise judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
Required Qualifications:
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Job Expectations:
- Ability to work a schedule that may include most Saturdays
- This position is not eligible for Visa sponsorship
Posting Location(s):
- 10260 S. De Anza Blvd., Cupertino, CA 95014
- 107 E. El Camino Real, Sunnyvale, CA 94087
- 23000 Homestead Rd., Cupertino, CA 95014
- 100 Main St., Los Altos, CA 94022
- 735 Santa Cruz Ave., Menlo Park, CA 940
- 2754 Middlefield Rd., Palo Alto, CA 94306
- 809 Cuesta Dr., Mountain View, CA 94040
- 599 Castro St., Mountain View, CA 94041
- 400 Hamilton Ave., Palo Alto, CA 94301
- 2600 W. El Camino Real, Los Altos, CA 94040
- 325 Sharon Park Drive, Menlo Park, CA 90425
- 505 California Ave., Palo Alto, CA 94304
- 1241 S. Mary Ave., Sunnyvale, CA 94087
:
- , California - Pay Range:$22.00 - $27.40hourly
- Sunnyvale, California - Pay Range:$22.00 - $27.40hourly
- Los Altos, California - Pay Range:$22.00 - $27.40hourly
- Menlo Park, California - Pay Range:$22.00 - $27.40hourly
- Palo Alto, California - Pay Range:$22.00 - $27.40hourly
- Mountain View, California -Pay Range:$22.00 - $27.40hourly
for an overview of the following benefit plans and programs offered to employees.
- 401(k) Plan
- Paid Time Off
- Parental Leave
- Critical Caregiving Leave
- Discounts and Savings
- Health Benefits
- Commuter Benefits
- Tuition Reimbursement
- Scholarships for dependent children
- Adoption Reimbursement
*Positions may not be available at all branch locations outlined in the posting.
*Job posting may come down early due to volume of applicants.
Pay Range
$22.00 - $27.40
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
2 Mar 2025
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.