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Technology/ Home & Garden Account Manager (Hard Goods, UK Seller Development)
You will work with strategically important brands, and sellers within Technology and Home and Garden to grow the business and improve customer satisfaction. This role reports into the Hard Goods Lead and you will work alongside another account managers.
What You Will Accomplish
Lead and develop the relationship with key brands and sellers
Support sellers to achieve top-rated seller standards and customer satisfaction, such as improving fulfilment and customer service
Influence sellers to run promotions, or participate in coupons
Support sellers to optimise their listings and close range gaps
Collaborate to improve availability for key products
Increase visibility of your sellers’ products, applying best practice of advertising and securing secondary space such as: homepage, Daily Deals, events pages, CRM and potentially PR
In some instances, negotiate, and deliver, annual contracts to improve eBay shoppers’ experience and grow GMV
Collaborate with brands to increase awareness and improve our customers’ experience
What You Will Bring
Previously worked within the online or retail environment, preferably with experience within Technology or Home and Garden
Able to work tactically to drive & respond to business performance
Comfortable working with data to make business decisions
Comfortable presenting internally and externally
General proficiency with tools, systems, and procedures required to accomplish the job, especially Google Workspace
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