JPMorgan Technology Support I- Application FX/Commodities/FX Services 

India, Maharashtra, Mumbai 

599119320

with a follow-the-sun approach and a requirement to provide weekend cover on a rota basis. This is a front-office

facing role and necessarily requires flexibility.

Responsibilities

- Establishes working relationships with –

*) Sales and Trading users and management in the region.

*) Application Developers working across the eFX space.

*) Infrastructure Teams

- Able to work under pressure from a service-area with high expectations servicing high-expectation clients.

Incident and Problem Management

- Contributes in service improvement programs with particular focus on prevention of recurrence in incident root cause.

- Develops and utilizes appropriate tools to perform work

Continuous Improvement

- Takes a lead on platform improvement initiatives – including Performance, Stability and Resiliency.

- Is responsible for tracking change requests and high severity incidents in accordance with defined service levels

- Proactively records and tracks actions from system incidents to ensure root cause remediation and recurrence prevention

- Resolutions of incidents in a timely and effective manner

- Improvement of overall quality and level of service, maximizing service availability levels

Skills Required

- Strong knowledge of cash and derivative products, ideally within FX

- Able to apply understanding of product set and trading to the role

- Strong communications skills

- Windows

- Perl / Unix / Unix scripting

Skills Desired

- Experience of supporting external / internet facing applications.

- All round UNIX / Linux / Windows skills. Able to read and interpret / diagnose scripts in the event of failure.

- Experience of using databases such as Oracle / Sybase for queries.

- Python (Highly desirable)

- Tools like Splunk, ServiceNOW

- Monitoring Tools like ITRS Geneos