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Apple Advisor Platforms Program Manager - AppleCare United States, Texas, Austin 598177588
13.06.2024
Description
You will need to be flexible, agile, and responsive in order to lead fast-paced business critical projects. At the same time, you will need to be creative, structured, and focused in order to pitch, define, and implement long-term technical work driven by the fiscal year funding process.You will be working with business partners, IT development teams, engineering organizations, and Operations to develop requirements and solutions to support the growth of the program. You will analyze data and feedback to come up with problem statements and then work across organizations to design solutions. You will need to be comfortable working with ambiguity and be an authority at generating consensus with partner teams.
Key Qualifications
- Project/Program management certification with 5+ years of experience
- Knowledge of and experience with project and product management
- Has experience managing projects of all sizes, including large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor tools
- Extensive knowledge of the AppleCare Contact Center systems are highly desired
- Experience with SAP not required but may be a plus
- Strong presentation skills
- Effectively expresses ideas and thoughts verbally and in written form up to and including executive leadership
- Ability to adapt to fast-paced work environment with shifting priorities a must
- Ability to take initiative and work under limited direction is a must
- Ability to maintain and develop relationships within the cross-functional teams
- Strong problem-solving skills
- Creative problem solving
- Passion for providing service and support that surprises and delights customers
- Must excel at working with cross functional team for change management
- Strong organizational and documentation skills
- Proficient knowledge of the system development life-cycles
Education & Experience
Bachelor’s degree (or equivalent work experience). MBA a plus
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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