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JFrog Account Manager Mid Market United States, California, Sunnyvale 597355269
27.03.2025
As an Account Manager, Mid Market in JFrog you will...
- Develop customer relationships to promote retention and loyalty.
- Identify and close new upsell and expansion opportunities with existing customers.
- Be responsible for the success and renewals process for a portfolio of customers; analyze usage metrics to understand customers’ usage of JFrog’s products (evaluate product adoption).
- Contact customers throughout the lifecycle and prior to renewal to discuss metrics and identify obstacles to renewal.
- Partner with Finance and Legal in negotiating, structuring, and quoting renewal contracts for the highest possible renewal rates.
- Maintain long-term account health and relationships.
- Evaluate renewal probabilities.
- Work with customers to ensure satisfaction; support pre-sales cycles.
- Use Salesforce, JIRA, Confluence, and advanced Microsoft Excel for projects.
- Drive product adoption, share best practices, and implement growth and optimization strategies for maximum value and success within the customer base.
- Escalate at-risk customers appropriately.
- Document communications and transactions in Salesforce to ensure accurate renewal forecasting and analyses.
- Keep customers updated on best practices, product features, new releases, and upgrades.
- A bachelor’s degree or foreign equivalent in Business Administration, Finance, Economics, or Computer Engineering.
- A minimum of 5 years of experience, preferably in software subscription sales.
- Revenue quota-carrying experience with large enterprise customers (a must).
- Experience managing and owning the full sales cycle from lead to closing the deal.
- Experience supporting pre-sales cycles and using Salesforce and advanced Microsoft Excel.
- At JFrog, base salary is only one component of our compensation package.
- This position has a base salary range between $80,000 to $105,000. Base salary will be based on your skills, qualifications, experience and location.
- Additionally, this role may be eligible for discretionary bonuses or commission payments.
- This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
- JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!
- JFrog embraces hybrid work: 3 days in office / 2 days remote.
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