PayPal Sr Lead Product Operations – Consumer 

United States, California, San Jose 

596648890

This job drives product strategy in alignment with a shared vision, collaborating with cross-functional stakeholders. It includes planning and implementing an architectural roadmap that balances innovative design with regulatory requirements and customer needs. The position assesses customer experience and establishes data-gathering mechanisms to measure product success through usability studies and market analysis. Responsibilities also encompass overseeing product profitability, leading operational reviews, and partnering with various experts to maximize efficiency in a dynamic environment. This job is an individual contributor.

Essential Responsibilities:

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.

• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.

• Assesses the customer experience and customer needs in product requirements and decision making.

• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.

• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.

• Oversees product profitability measures, including budget.

• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.

• Partners with content strategists, data scientists, product designers and user experience researchers.

• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Key Responsibilities

• Strategic Planning & Reviews: Support quarterly and monthly product operations reviews, track progress against strategic initiatives, and drive alignment across product and business stakeholders.

• KPI & Metrics Tracking: Define, track, and report on key product metrics. Build dashboards and narrative reporting that connect product performance with company goals.

• Project Management: Own the execution of critical cross-functional projects that involve external partners & vendors. Ensure timely delivery and clear accountability.

• Strategic Communications: Build and deliver high-impact decks, memos, and presentations for executive updates and cross-team planning.

• Insights and Optimization: Build tools and processes that drive effectiveness in the Product team. Examples include enabling Voice of Customer synthesis, Go-to-market readiness support, and more.

• Cross-Functional Alignment: Work closely with product, marketing, finance, analytics, and strategy teams to align on priorities and timelines.

Qualifications

• 8+ years in product operations, strategy or business operations

• Strong track record of driving cross-functional initiatives and managing executive-level reporting

• Excellent communication and presentation skills—especially in synthesizing complex topics into strategic narratives

• Deep experience working with data and metrics and running business reviews

• Strong business acumen and an understanding of how product decisions impact company performance

• Experience supporting Product leadership teams at scaled tech or growth-stage companies

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $169,500 to $291,500

Our Benefits:

Any general requests for consideration of your skills, please