Capital One Sr Extended Ops Associate- Work Home 

United States, Virginia, Richmond 

595560206

Sr. Extended Ops Associate- Work From Home

What You'll Do:

• Collaborate with others on Automation Deliver Solutions Team on platform and access management

• Project management supporting platform and enterprise project requests

• Assist with System/Platform support: Internal/external System accesses in addition to issue triage and troubleshooting

• Actively participate and/or facilitate updates to Contract Pricing Grids (Excel) for Direct Mail Suppliers

• Partner in the Dual validation of DMO Supplier Pricing Grids and or Pricing Tool modifications (formulas, logic, etc)

Who You Are

• You have grounded project management skills - able to track and communicate project requirements, effectively scheduling and managing tasks in a timely manner and providing regular communications to stakeholders

• You are an analytical thinker who enjoys problem-solving and have critical thinking skills to interpret data and drive decisions

• You communicate effectively - sharing your ideas and actively listening to the ideas of others

• You are a team player - natural curiosity to learn new things and pitch in to support your team

• You are flexible and adaptable in an environment of change

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years experience in Microsoft Office, Google G-Suite Applications, and Excel/Sheets

• At least one year of experience in Business Process Management or Project Management or Business Analyst Role

Preferred Qualifications:

• Bachelor’s Degree

• Lean or Six Sigma certification

• Data Visualization tools - Tableau, Quicksight or comparable applications

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that isnotsupplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

package from the associate. Requirements are subject to change, as new systems and

requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Richmond, VA: $78,400 - $89,500 for Sr. Extended Ops Associate Remote (Regardless of Location): $78,400 - $89,500 for Sr. Extended Ops AssociateThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.