Capital One Sr Director Product Management Conversational AI 

United States, California, San Francisco 

593635964

201 Third Street (61049), United States of America, San Francisco, California Sr. Director, Product Management, Conversational AI

In this role, you will be expected to demonstrate proficiency in four key areas

• Human Centered

  • You’ll deeply immerse yourself in knowing your internal and/or external customer(s) needs to reimagine and innovate product solutions

  • You’ll be challenged to discover customer needs and inspire innovative solutions or products in light of industry trends, emerging technologies and business and customers insights

• • You’ll be the leader to develop a compelling portfolio or product vision for our organization to deliver capabilities that empower differentiated customer experiences and deliver breakthrough business value

  • You’ll lead a team that translates vision into strategic product roadmaps with an agile delivery approach in partnership with Tech while managing cyber, operational and/or regulatory risks

• Technology Driven

  • You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems

  • You’ll be responsible to make technology investments decision by assessing opportunities for reusing Enterprise solutions or for and building new ones with extensibility & enterprise scalability in mind

• Transformational Leadership

  • You’ll influence a broad set of senior executives across the enterprise and your organization who are stakeholders or delivery partner to successfully deliver on your portfolio/product vision

  • You’ll establish a long-term product portfolio strategy, informed by customer and business needs, to gain alignment, secure resources and overcome impediments

  • You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy

As part of this role, you will:

• Lead a cross functional team of product, engineering, data science, and design to drive the development of our conversational AI platform.

• Partner with business and product leaders in the line of business organizations to understand overarching business goals, identify the highest leverage opportunities for improvement, and co-develop a strategy and roadmap to deliver AI-powered capabilities that deliver a step-change in customer and associate experiences.

• Employ your deep knowledge and understanding of large language models and leading techniques to build reusable capabilities that augment our abilities, remove sources of error, and enable Capital One to deliver moments that matter.

• Partner with data science partners to build training and evaluation data collection pipelines and processes that enable the continuous improvement of our models and prompts to deliver superior experiences that delight both customers and associates.

• Lead a key pillar of Capital One’s emerging AI and ML platform, driving real change and impact across multiple areas of Capital One’s business.

We want you if you are:

• Intellectually Curious.You’re comfortable navigating between the big ideas and executional realities to create an achievable strategic product vision. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.

• Communicator & Influencer.You’re comfortable influencing a group of executives as well as communicating your product vision clearly to your associates and partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.

• Do-er.You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team; you are a leader obsessed with delivering valuable in an iterative way focusing in minimum viable product

• Passionate & Customer Focus.You care about growing others and bringing them together around what’s possible. You have a desire and ability to connect with our external or internal customers to fully understand their needs and build long lasting relationships.

• Learner.You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies; you will seek for internal solutions before building new

• Team Player.

Basic Qualifications:

• Bachelor’s Degree

• At least 8 years of experience in digital product management

Qualifications:

• Bachelor’s Degree in Computer Science or Engineering

• MBA or Master’s degree

• 8+ years of experience in Agile product management

• 8+ years of experience translating business strategy and analysis into consumer facing digital products

San Francisco, California (Hybrid On-Site): $288,800 - $329,600 for Sr. Dir, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.