Microsoft Senior Data Center Support Technician 

Denmark, Capital Region of Denmark, Copenhagen 

593129263

As a Microsoft Senior Data Center IT Support Technician (IT Support), you will provide IT support for secure access workstations (SAWs), mobiles, laptops, as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of end-user spare devices for several sites and make sure the latest updates and operating systems(OS) are installed on the devices.

Required Qualifications:

• High school diploma or equivalent.
• Prooven track record of experience supporting IT equipment or related technology.
• Valid license to drive standard street-legal automatic transmission vehicles.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following
Preferred Qualifications:

• Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience.
• Applicable certifications: CompTIA, Microsoft, Network Certifications.
• Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
• Perform and execute organization’s safety programs and policies, and compliance knowledge.

Responsibilities

• Building strong working relationships with people working within the data center and at corporate.
• Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
• Receiving confidential information to perform BIOS setting changes.
• Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
• Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
• Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
• Supporting the Data Center Tehnicians when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
• Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
• Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
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