Microsoft Technical Support Engineering - Identity Security 

South Korea, Seoul 

592665524

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience.
• OR equivalent experience

Language Qualification (This position is a Korean language support role)

• Korean : Native in reading, writing and speaking
• English : Fluent in reading, writing and speaking

Additional Requirements:

• Entra
  • Experience with Azure Active Directory/Microsoft Entra, O365 and Synchronization of entities between On-Premise and Cloud Directories
  • Experience with M365 Authentication and Access, M365 AADConnect and M365 User/Domain management
  • Knowledge of Access Management technologies such MFA, Conditional Access, Device, and application management
  • Knowledge of troubleshooting issues related to Azure AD, ADFS, MFA, conditional access, Application proxy, etc.
  • Experience supporting Microsoft Identity technologies in enterprise IT environments
  • Development experience of applications desirable using MSAL, or similar authentication libraries and technologies
  • Experience of troubleshooting developer related issues with HTTP debugging tools like Fiddler, etc.

• Intune/MECM
  • Experience in WSUS, SMS, SCCM 2007 , 2012 and Microsoft Intune
  • Operating Systems Concepts – Active Directory, Security, OS Internals
  • Networking concepts – DNS, protocols, Devices
  • Tools – Netmon, Perfmon, SQL Profiler
  • Basic debugging skills
  • Basic SQL Server Administration concepts
    • Strong knowledge of: any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services

• Experience in one or more of these areas desirable:
  • Entra
    • Designing, documenting and implementing Active Directory & Microsoft Entra for customer environments, including consolidation and migrations
    • Familiarity with Azure AD application development models
    • Authentication Protocols (Kerberos, PKI, OAuth, SSO, SAML, etc.)
    • Experience with developing and troubleshooting authentication issues on Azure AD registered application
    • Familiarity with Auth protocols like OpenID Connect, OAuth, SAML, WS-Fed, Kerberos, etc.
  • Intune/MECM
    • IIS Concepts – Configuration, ISAPI, Architecture, SSL and Kerberos
    • Exception Handling
    • Memory Management concepts
    • Exchange, SCCM, Mobile device configuration and app deployment
    • Cloud products like Azure, Office 365
    • Mobile device management tools and programming knowledge
    • Mobile Device Management product , Mobile Application Management product experience

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.