Microsoft Technical Support Engineer 

South Korea, Seoul 

176149743

Required Qualifications

• 3+ years of experience in web application development or technical support and proven expertise in customer-facing roles.
• Adept at troubleshooting and resolving complex technical issues within a team environment, and comfortable with ambiguity and changes.
• Strong understanding of programming, application development, and debugging experience with languages such as ASP.NET, .NET, .NET Core and C++/Java.
• Experience in web application development or web server management experience on one or more of the following: Windows, IIS, Tomcat, NginX.
• Knowledge of HTML, Javascript, and CSS.
• Knowledge of HTTP, FTP, TCP/IP, DNS, DHCP, SSL.
• Ability to learn new technology at a rapid pace.

Preferred Qualifications

• Familiar with packet sniffers: Fiddler or Process Monitor or Network Monitor/WireShark
• Experience with Open-Source Web technologies
• Knowledge and experience with cloud services (Azure/AWS)

Language Qualification

• Korean Language: native level fluency in reading, writing and speaking
• English Language: professional level fluency in reading, writing and speaking

Responsibilities

• Support products including but not limited to Browsers, WebApp, and Azure AppService.
• Be responsible for the customer support experience with Microsoft.
• Review, investigate, and solve customer technical issues by collaborating within and across teams and leveraging troubleshooting tools and best practices.
• Participate in communities with peer delivery roles.
• Develop specific technical and professional proficiency to understand and resolve customer issues, through training and readiness.
• Perform assigned tasks based on organizational needs.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.