Microsoft Technical Support Engineer – Web Technologies 

South Korea, Seoul 

95944840

Qualifications:

Required Qualifications

• 3+ years of experience in Customer Support or Technical Consulting or Software Development or equivalent.

• Application development & debugging experience with one or more languages or frameworks: Java, Node, Python, PHP and Ruby, .NET Core, ASP.NET, WordPress,Joomlaand Drupal.

• Knowledge of HTTP, FTP, TCP/IP, DNS, DHCP, SSL

• xperiencewithCloud services

• Ability to learnnew technologyat a rapid pace

Qualifications

• Familiarity with debugging toolssuch asWindbg, VisualStudio,

• inContainers/Docker

• liaritywithnetworking technologies

Language Qualification

• Korean Language: native level fluency in reading,writingand speaking

• English Language: professional level fluency in reading,writingand speaking

Responsibilities

• upport products including but not limited toAzureApp Service,and other Microsoft products/services

• Be responsible forthe customer support experience with Microsoft

• eview, investigate,and solve customer technical issuesbycollaborating within and across teams andleveragingtroubleshooting tools andbestpractices

• articipate in communities with peer delivery roles.

• evelop specific technical and professionalproficiencyto

• erform assigned tasksbased onorganizational needs.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.