Uber Staff Technical Program Manager 

United States, West Virginia 

591350109

What the Candidate Will Do

• Lead and manage end-to-end technical programs focused on customer support and experience, driving solutions that leverage AI, automation, and data analytics.
• Partner with engineering, product, data science, and operations teams to design and deliver scalable solutions for omnichannel support.
• Identify and prioritize customer pain points and support inefficiencies to guide roadmap development.
• Organize and align multiple cross-functional teams for efficient delivery, setting goals and clear success metrics.
• Mentor team members and contribute to a culture of continuous improvement and operational excellence.
• Act as the bridge between technical and non-technical stakeholders, ensuring clarity and alignment across functions.
• Track progress, resolve blockers, manage risks, and report program status to leadership and stakeholders.

Basic Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• 14+ years of experience as a Technical Program Manager or Technical Lead or Engineering Manager in software or systems development.
• Proven experience managing large-scale technical programs across complex, distributed systems.
• Familiarity with customer support platforms or consumer facing products, AI-driven support or technology systems, or enterprise-scale automation tools.
• Strong technical acumen with an ability to engage with engineers on architecture and implementation decisions.
• Exceptional organizational, communication, and leadership skills.

Preferred Qualifications:

• Experience working on customer support technologies or experience management platforms is a plus.
• Knowledge of machine learning, natural language processing, or generative AI concepts and their applications in support systems.
• Data-driven mindset with strong analytical skills to define and measure KPIs.
• Ability to drive strategic alignment across diverse teams in a dynamic environment.
• Experience working in high-growth or fast-paced organizations with global reach.

For San Francisco, CA-based roles: The base salary range for this role is USD$211,000 per year - USD$234,000 per year.

For Sunnyvale, CA-based roles: The base salary range for this role is USD$211,000 per year - USD$234,000 per year.