Microsoft Senior Site Reliability Engineer 

United States, Georgia, Atlanta 

590671849

Required Qualficiations:

• 6+ years technical experience in software engineering, network engineering, or systems administration
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration.
• 4+ years’ experience in customer-facing site reliability, service engineer role or support engineer roles.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements that are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Able to read and analyze C/C++ / C# / code and perform source code level investigations.
• Familiar with debugging native C/C++ and managed code C# using Windbg.
• Windows on Azure cloud platform (Virtual Machines/Containers/Hypervisor/Virtualization) Reliability and Performance.
• Technical proficiency, troubleshooting and learning attitude towards Microsoft M365 technologies.
• Working knowledge of Microsoft Intune, Microsoft Entra and Device Management.
• Experience with scripting language-based development (PowerShell, VB Script).
• Knowledge on the Windows Updates space, specifically on Windows Autopatch and Windows Updates for Business (WUfB). Feature Upgrades, Quality Updates and Driver updates.
• Proficient troubleshooting and data/log analysis skills (Perfmon/XPerf/ETL/ETW).
• Experience with networking protocols and knowledge of troubleshooting network issues, infrastructure components, and cloud services.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until November 17, 2024.

Site Reliability Engineers (SRE) within Windows Servicing and Delivery are responsible for quickly and accurately responding to the problems our customers are experiencing, creating solutions that scale, and proactively identifying problem indicators and acting before issues occur. As a Senior SRE, you are expected to:

• Lead troubleshooting investigations to bring quicker issue resolution to complex problems impacting our customers, to improve our customer experience and contribute to the growth of our products.
• Liaise between our customers and other engineering teams across Microsoft when required.
• Identify emerging trends or recurring scenarios for our technologies and drive improvement feedback/repair items into our engineering team.
• Perform methodical change implementations and validation tests to measure effectiveness and expected outcomes.
• Exhibit leadership through personal responsibility, and accountability and teamwork.
• Collaborate with other Engineering teams regularly to provide technical reviews and action plans for the customers.
• Use trace analysis, debug skills, source code and other proprietary tools to analyze problems and develop solutions to meet the customer requirements.
• Display a customer-obsessed mindset and provide a great customer experience.