The main responsibility for Regional Service Manager is to maintain, strengthen and grow the ongoing relationship with EMEA based Commercial Card Clients following set up by the implementation and provide a single point of contact for client queries and concerns.
Responsibilities:
- Frequent proactive client communication: regular conference calls resulting in action plans
- Schedule, organize and carry on regular client service face to face reviews in collaboration with other functional areas where relevant
- Influence clients to ensure that their programme operates optimally for both the customer organization and Citi
- Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues
- Taking ownership of issues and coordinating resolution
- Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs
- Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads
Requirements:
- Fluent English
- A minimum of 2 years of experience in business to business customer service, account management or sales
- Excellent Presentation & Communication Skills
- Highly articulate, with influential verbal and written skills
- Strong MS Office andAnalytical skills
- Additional language will be an asset (French or German preferred)
What we Offer:
- Competitive salary connected with annual salary review and discretionary annual performance bonus
- Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
- Hybrid model of work – from modern offices and from home, flexible working hours
- Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
- Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
- Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
- Unlimited development opportunities within Citi global network.
- Exposure to a wide range of internal stakeholders as well as to senior management