Citi Group Senior Client Relationship Expert - Commercial Cards 

Poland, Masovian Voivodeship, Warsaw 

33985389

Responsibilities:

• Frequent proactive client communication: regular conference calls resulting in action plans. Schedule, organize and carry on regular client service face to face reviews in collaboration with Account Management/ Relationship Management and other functional areas where relevant;
• Influence clients to ensure that their programme operates optimally for both the customer organisation and Citi;
• Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues;
• Taking ownership of issues and coordinating fast resolution;
• Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs;
• Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads

Requirements:

• Fluent English and fluency in one of the following European languagespreferred (German, French)
• A minimum of 2 years of experience in business to business customer service, account management or sales
• Excellent Presentation & Communication Skills
• Highly articulate, with influential verbal skills and precise written skills
• Proven business maturity which results in gaining/maintaining credibility and respect with senior contacts at the client
• Strong MS Office and system skills

We offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – from modern offices and from home, flexible working hours
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage withStructured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management

Time Type:

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