Design solutions to drive safe living and quality of life You will report directly to our Field Service Manager and work out of our designated location on a hybrid work schedule.
KEY RESPONSIBILITIES
In this role, you will impact the success of our field service operations by:
- Managing and overseeing the Field Service team, ensuring efficient and effective service delivery
- Developing and implementing strategies to optimize field service operations and improve customer satisfaction
- Assigning and scheduling field service technicians to meet customer demands and service level agreements - Monitoring and analyzing field service performance metrics to identify areas for improvement
- Providing technical guidance and support to field service technicians
- Collaborating with cross-functional teams to drive continuous improvement initiatives
- Establishing and maintaining strong relationships with key stakeholders, including customers, suppliers, and internal teams
- Ensuring compliance with company policies, procedures, and regulatory requirements
YOU MUST HAVE
- Minimum of 5 years of proven experience in field service management or a similar role
- Strong technical knowledge and understanding of relevant technologies
- Excellent leadership and team management skills
- Ability to effectively manage and prioritize multiple projects and tasks
- Experience in driving process improvements and implementing best practices
- Strong problem-solving and decision-making abilities
- Excellent communication and people-oriented skills
WE VALUE
- Bachelor's degree in Engineering or a related field; Master's degree preferred
- Customer-focused mindset
- Ability to drive change and innovation
- Results-oriented approach
- Excellent problem-solving and decision-making abilities
- Strong business acumen
- Ability to build and maintain strong relationships
Additional Information - JOB ID: HRD238908
- Category: Customer Experience
- Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
- Exempt