Ebay Policy Manager-Trust Safety 

United States, Utah, Salt Lake City 

589063065

In this role, you will be part of the Post-Transaction Abuse Policy team. This team crafts and uphold policies that protect our sellers from the experience of bad acting buyers, which includes detection and prevention of scams, return policy violations and any form of virtual shoplifting. You’ll take a data-driven approach to identifying policy gaps, opportunities, and vectors of potential buyer abuse. You’ll partner closely with stakeholders and represent the interests of the Post-Transaction Abuse team for new initiatives, programs, and products.

What you will accomplish:

• Risk Assessment, Monitoring, & Mitigation: Develop and implement strategies to enhance returns policy detection and prevention.

• Stakeholder Management: Partner with data science, product, customer support, and third parties to develop end-to-end solutions that will effectively detect and prevent emerging threats.

• Run the Business: Manage the day-to-day functions of the Content Moderation team, including monitoring emerging leakage patterns, investigating urgent or high-priority issues, and minimizing seller friction where possible.

• Process Optimization: Enhance standard operating procedures to ensure policy compliance and operational efficiency.

• Policy Improvement: Refine our policies to minimize the potential for abuse and identify strategic areas where eBay can invest to improve customer experience and reduce fraud opportunities. Enhance the way eBay communicates our with both buyers and sellers, including improving external policy information and customer messaging.

• Influence Senior Leadership:

What you will bring:

• Experience: 3-5 years of relevant experience in trust & safety, strategy & operations, strategic program management, or related field.

• Analytical and Problem-Solving Skills: Ability to analyze and size complex data, identify critical issues, and develop effective solutions in a dynamic business environment. Experience with SQL is a plus.

• Attention to Detail: Meticulous attention to detail with exceptional organizational skills, ensuring accurate policy application, a full understanding of end-to-end business impacts, and efficient management of run-the-business workflows.

• Process Improvement: A continuous improvement approach with a track record of identifying inefficiencies and implementing innovative process enhancements to increase productivity and drive operational excellence.

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