changing lives.
In this role, you will…
- Provide virtual- and onsite training of iTero element IOS
- Participation of trade fairs, congresses and events to represent iTero and SCCS overall
- Provide support and education to customers in the areas of IOS, ITero, IOC, OrthoCAD and trouble-shoot if needed any of these software/hardware in their different interactions with IDS or Clincheck software
- Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, iTero, IOC and OrthoCAD.
- Investigation and analysis of Clinical/Software/Hardware-related customer inquiries, complaints and trouble-shooting.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Ensure timely resolution to customer education needs whether in-bound or out-bound.
- Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning’s with departmental peers and management
- Conduct occasional evaluations to our customers
- Follow up on IOS customers after the initial VCT is concluded to evaluate learning curve and if there are any needs of further follow ups with extra educational material
In this role, you’ll need …
- Dental Technician or Master Dental Technician with solid knowledge of exocad
- Strong interpersonal, listening and persuasive communication skills
- Dynamic, optimistic, accurate, results oriented, hard-working, creative
- Ability to work without constant supervision
- Dependable with attention to detail
- Willingness to learn
- Fully IT-proficient
- Around 20% travel is required
- Native level German language skills and good English skills
