מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
דרושים Technical Support Advisor - French Speaking ב-אפל ב-Ireland, Cork
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Technical Support Advisor - French Speaking ב-Ireland, Cork והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Apple. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
Ireland
Cork
נמצאו 23 משרות
20.07.2025
A
Apple Sales Support Specialist Retail Customer Care - Arabic Ireland, Cork
Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic. Minimum 3 years of proven track record of success and high...
תיאור:
An overview of your day-to-day responsibilities. Understand how to use multiple sources of information to stay current on product, policies and technology changes.
- Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic.
- Minimum 3 years of proven track record of success and high performance in technology and business solutions sales or equivalent.
- Experience working in contact centre environments, and/or in a customer facing sales.
- Strong presentation skills to confidently present solutions to customers.
- Strong technical skills, particularly on Apple products, mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, challenges, and industries
- Ability to maintain composure and deliver exceptional customer experiences in any environment, energised by personal interaction.
- Flexibility to rotate through different sales specialities and support other RCC departments as needed.
- As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required.
- Comfortable working with leadership to provide programmatic and tool improvement ideas.
- Bachelor’s degree preferred, or equivalent experience.
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משרות נוספות שיכולות לעניין אותך
08.07.2025
A
Apple AIML Data Operations Annotation Analyst - French Swiss -12 M... Ireland, Cork
French Swiss reading, writing, and comprehension skills to support the language specific market. Fluency in English reading, writing and comprehension skills to partner with international teams. Excellent active listening skills...
תיאור:
As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements.This position is required to work Monday through Friday with work hours starting between 7am-9am and ending between 4pm-6pm local time with scheduling and work flexibility based on business needs.
- French Swiss reading, writing, and comprehension skills to support the language specific market
- Fluency in English reading, writing and comprehension skills to partner with international teams
- Excellent active listening skills with the ability to understand verbal nuances
- Understanding of the local region and cultural variations
- Demonstrates integrity and focuses on customer privacy
- Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect
- Highly organized with strong attention to detail
- Ability to independently navigate systems and tools
- Experience in content review or a similar environment, prior testing experience preferred
- Demonstrates flexibility and adaptability to changing work-flows and responsibilities
- Grows with a team where expertise is shared and feedback is welcomed
- Excels at working independently to make timely decisions and take appropriate actions
- Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
- Successfully meets or exceeds targets, working within tight deadlines
- Ability to identify business process solutions that increase efficiencies
- Ability to maintain focus and aim for high results through large volumes of tasks
- Ability to work on safety data which could include offensive material
- Thrives in repetitive work and ambiguous scenarios
- Bachelor’s degree or equivalent job-related experience
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משרות נוספות שיכולות לעניין אותך
07.07.2025
A
Apple German Aftersales Support Representative Retail Customer Car... Ireland, Cork
Fluency in German and English. Passion for outstanding customer service. 2 years of call centre / customer support experience. Availability to work weekends. Confident and enthusiastic communicator. Strong customer focus...
תיאור:
- Fluency in German and English
- Passion for outstanding customer service
- 2 years of call centre / customer support experience
- Availability to work weekends
- Confident and enthusiastic communicator
- Strong customer focus and decision making skills
- Excellent written & verbal communication skills
- Strong attention to detail
- Adaptability & willingness to take on new tasks
- Strong team player who is resourceful and flexible
- Ability to solve complex problems
- Strong analytical, organisational and administrative skills
- High level of computer literacy
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משרות נוספות שיכולות לעניין אותך
08.06.2025
A
Apple Global Contact Delivery Support Analyst Ireland, Cork
Proficiency in data analysis tools such as SQL, Python, R, or similar programming languages. Experience with data visualisation tools like Tableau, GBI, or similar. Ability to work independently and successfully...
תיאור:
A CDS is passionate about finding issues and driving them to resolution. You will find issues by digging into dashboards of data, reporting tools and escalations raised by AC contact centers and our partners. Additionally, you will monitor real time and historical data to understand issues that are impacting Contact Center service levels, contact delivery and Advisor availability. The faster you can recognise and resolve the more rapidly we can improve the customer experience.- Collect and analyse data from various sources to identify trends, patterns, and insights. - Develop and maintain dashboards, reports, and visualisations to communicate findings effectively. - Collaborate with stakeholders to define data requirements and ensure data quality. - Perform statistical analysis to support decision-making processes. - Identify opportunities for process improvements and contribute to data-driven strategies. - Present findings and recommendations to management and other stakeholders.- Influence partners to drive resolution and continuous improvement.
- Proficiency in data analysis tools such as SQL, Python, R, or similar programming languages.
- Experience with data visualisation tools like Tableau, GBI, or similar
- Ability to work independently and successfully navigate ambiguity
- Detailed understanding of Contact Center metrics and how these metrics impact performance
- Ability to analyse and interpret real time and historical data to identify and execute strategies for issue resolution
- Demonstrated ability to build your own ideas and work to develop effective strategies to get results
- Leadership skills that demonstrate your ability to lead peers, peer groups and various management levels
- Attention to detail and ability to manage multiple projects simultaneously.
- Excellent communication skills, with the ability to present complex information clearly.
- Understanding of Genesys Routing Systems
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משרות נוספות שיכולות לעניין אותך
08.06.2025
A
Apple Apple Developer Support Advisor - German Ireland, Cork
Fluency in English and German. Have a positive attitude and be customer focused. Ability to perform multi-tasking activities. Outstanding troubleshooting & problem solving skills. Be a clear, confident and enthusiastic...
תיאור:
In this role, you will be providing administrative support for Developers via phone and email. As our Developers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting and support. You will help them enrolling into our Developer Programs, assisting if they need help in handling their Developer team (inviting other Developers to their team, updating account information and renewals). You will also help them find the appropriate Developer resources, like technical guides and information regarding the app management and the app review process.Ensure email responses are timely, accurate, complete, and well writtenWork to identify issues requiring partner concern and engage supervisors as appropriateIdentify source of repeat issues through root cause analysis inputSuggest content additions or edits to knowledge base tools for consistent support experienceRegularly review all Developer Services related web content ensuring information is current, raising any discrepancies found.
- Fluency in English and German
- Have a positive attitude and be customer focused
- Ability to perform multi-tasking activities
- Outstanding troubleshooting & problem solving skills
- Be a clear, confident and enthusiastic communicator
- Have impeccable organisational and administrative skills
- Experience of working in a high paced, goal focused environment
- Knowledge of Apple products
- Be a standout colleague
- Detail orientated
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משרות נוספות שיכולות לעניין אותך
07.06.2025
A
Apple Aftersales Support Representative Retail Customer Care - Fre... Ireland, Cork
Fluency in French and English. Passion for outstanding customer service. 1 year of call centre / customer support experience. Availability to work weekends. Confident and enthusiastic communicator. Strong customer focus...
תיאור:
- Fluency in French and English
- Passion for outstanding customer service
- 1 year of call centre / customer support experience
- Availability to work weekends
- Confident and enthusiastic communicator
- Strong customer focus and decision making skills
- Excellent written & verbal communication skills
- Strong attention to detail
- Adaptability & willingness to take on new tasks
- Strong team player who is resourceful and flexible
- Ability to solve complex problems
- Strong analytical, organisational and administrative skills
- High level of computer literacy
- At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
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משרות נוספות שיכולות לעניין אותך
06.06.2025
A
Apple Production Support Analyst - Anomaly Detection Ireland, Cork
Available to work weekends to cover critical shifts. Ability to work non-standard hours and holidays. Proven track record of resourcefulness in finding technical root causes, fault isolation techniques and pursuit...
תיאור:
This is a hybrid position located on-site at the Cork campus.
- Demonstrate technical problem solving skills across a wide variety of platforms in order to maintain consistently high level of effective information provided to our IS&T partners and to ensure rapid resolution of reported issues- Monitor corporate ticketing systems to identify emerging issues in our technical environment even if it has not yet been called out to us.- Actively drive a reduction in ageing incidents - Facilitate post-ops reviews, documenting agenda and minutes timely to find root cause corrective and preventative actions. Define timelines and action owners and drive a robust follow-through cycle to ensure continuous improvement- Participate in capital projects, providing input on design and taking an active role in designing the cutover and implementation of support strategies- Create and communicate leadership and exec level summaries of high priority incidents - Represent in the daily operations meeting providing summaries for high priority incidents and tool downtimes
- Available to work weekends to cover critical shifts
- Ability to work non-standard hours and holidays
- Proven track record of resourcefulness in finding technical root causes, fault isolation techniques and pursuit of resolution and long term prevention
- Passion for solving problems, a high degree of prioritisation, organisation, follow-through, and the ability to communicate effectively with people of various technical proficiencies
- Experience applying GenAI and natural language processing to build intelligent solutions for anomaly detection
- Experience developing and deploy machine learning models for detecting anomalies and supporting operational decision-making
- Experience performing production support for internal customers or for partner teams is preferred
- Superb communication skills (written, verbal, and presentation) working with personnel from all levels of an organisation, previous experience of written and verbal communication with senior leadership team is advantageous
- You have a record of participating on technical teams, delivering high-quality results on time, and taking ownership of issues and tasks
- You're a creative problem-solver, a dedicated worker; you are well-organised and eager to go above and beyond to get the job done
- Experience collaborating with appropriate support teams (Apple IS&T, business partners, or third party providers) to assess critical issues and assign correct prioritisation based on business impact
- Ability to collaborate cross-functionally to translate business needs into actionable technical solutions
- Passion for innovation, curiosity, and a willingness to work in a fast-paced, dynamic environment.
Show more
משרות נוספות שיכולות לעניין אותך
Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic. Minimum 3 years of proven track record of success and high...
תיאור:
An overview of your day-to-day responsibilities. Understand how to use multiple sources of information to stay current on product, policies and technology changes.
- Fluent English and Saudi Arabic required with excellent written and oral communication skills in both English and Saudi Arabic.
- Minimum 3 years of proven track record of success and high performance in technology and business solutions sales or equivalent.
- Experience working in contact centre environments, and/or in a customer facing sales.
- Strong presentation skills to confidently present solutions to customers.
- Strong technical skills, particularly on Apple products, mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, challenges, and industries
- Ability to maintain composure and deliver exceptional customer experiences in any environment, energised by personal interaction.
- Flexibility to rotate through different sales specialities and support other RCC departments as needed.
- As this role depends on the volume of the business, flexibility around shifts and weekend working hours will be required.
- Comfortable working with leadership to provide programmatic and tool improvement ideas.
- Bachelor’s degree preferred, or equivalent experience.
Show more
משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Technical Support Advisor - French Speaking בחברת Apple ב-Ireland, Cork. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.