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Apple Technical Support Advisor - French Speaking Ireland, Cork 587039949
09.05.2024
Key Qualifications
- Fluency in English and French.
- Experience supporting customers via phone, E-mail, chat, and/or in person.
- Real passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
- Handle your own workload and work independently in a dynamic, constantly changing environment.
- Ability to maintain a positive attitude through periods of change.
- Grows with a team where expertise is shared and feedback is encouraged.
- Effective time management including the ability to multi-task, organize and prioritize.
- Ability to research and grasp technical information across multiple tools while talking with customers.
- Knowledge of one or more of the following is an advantage: iOS, smartphone, tablet, PC or Mac experience.
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges.
Additional Requirements
- - Available to attend approximately 4-5 weeks of required training on a fixed schedule that may include weekends
- - Flexible to work between the hours of 7:00 a.m. GMT and 7:30 p.m. GMT including weekends and holidays
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