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Apple Production Support Analyst - Anomaly Detection Ireland, Cork 155694604
Yesterday
This is a hybrid position located on-site at the Cork campus.
- Demonstrate technical problem solving skills across a wide variety of platforms in order to maintain consistently high level of effective information provided to our IS&T partners and to ensure rapid resolution of reported issues- Monitor corporate ticketing systems to identify emerging issues in our technical environment even if it has not yet been called out to us.- Actively drive a reduction in ageing incidents - Facilitate post-ops reviews, documenting agenda and minutes timely to find root cause corrective and preventative actions. Define timelines and action owners and drive a robust follow-through cycle to ensure continuous improvement- Participate in capital projects, providing input on design and taking an active role in designing the cutover and implementation of support strategies- Create and communicate leadership and exec level summaries of high priority incidents - Represent in the daily operations meeting providing summaries for high priority incidents and tool downtimes
- Available to work weekends to cover critical shifts
- Ability to work non-standard hours and holidays
- Proven track record of resourcefulness in finding technical root causes, fault isolation techniques and pursuit of resolution and long term prevention
- Passion for solving problems, a high degree of prioritisation, organisation, follow-through, and the ability to communicate effectively with people of various technical proficiencies
- Experience applying GenAI and natural language processing to build intelligent solutions for anomaly detection
- Experience developing and deploy machine learning models for detecting anomalies and supporting operational decision-making
- Experience performing production support for internal customers or for partner teams is preferred
- Superb communication skills (written, verbal, and presentation) working with personnel from all levels of an organisation, previous experience of written and verbal communication with senior leadership team is advantageous
- You have a record of participating on technical teams, delivering high-quality results on time, and taking ownership of issues and tasks
- You're a creative problem-solver, a dedicated worker; you are well-organised and eager to go above and beyond to get the job done
- Experience collaborating with appropriate support teams (Apple IS&T, business partners, or third party providers) to assess critical issues and assign correct prioritisation based on business impact
- Ability to collaborate cross-functionally to translate business needs into actionable technical solutions
- Passion for innovation, curiosity, and a willingness to work in a fast-paced, dynamic environment.
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