Amazon Software Development Manager Amazon Customer Service 

United States, Texas, Austin 

586438846

This is a high-impact role where you'll shape the technology powering one of the most complex customer service operations in the world. As the SDM, you'll independently own and deliver the software that supports our global network of delivery transporters. You'll lead a skilled team through the full software lifecycle - from designing to deploying and maintaining mission-critical systems.SDS Tech is a highly cross-functional team across software, science, analytics, program, and product to execute the strategic direction of SDS. We aim to significantly reduce the effort required for transporters and associates to communicate and resolve problems. As the SDM, you will manage a team of talented engineers to deliver against the strategic vision that you help set. You will work closely with business leaders, scientists, and other software engineers and SDMs to set a charter for your team and for the programs we support. You will be the guardian for software excellence within the team as we maintain and build new backend services and front-end tooling to support evolving business needs.Key job responsibilities
- Interface with internal stakeholders and product managers to understand requirements, set priorities, and communicate direction and progress.- Manage the agile development process and methodology to deliver tech requirements on time and with a high-degree of precision and quality.
- Coordinate with stakeholders in other groups as well as drive alignment across multiple orgs on shared goals and initiatives.
- Help develop long-term org design and architectural decisions.- Drive improvements in software engineering and operational practices.A day in the life
Work/Life Balance
Mentorship & Career Growth
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Bachelor's degree