Microsoft Azure Success Manager Lead - 

Ireland, Dublin 

585911642

As the
Manager Leadin the SMC+DS organization, you will build and develop a team of people who help our partner ecosystem in growing the usage of their existing customers and accelerating their time to business value.

You will also have an opportunity to work cross-collaboratively while living our shared SMC+DS Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC+DS organization and the value we deliver to our customers, partners, and one another, every day

• Required/Minimum Qualifications

  • Bachelor’s Degree in Sales, Change Management, Information Technology (IT), Business, or a related field AND experience in a global business environment, customer/partner engagement, cloud-based solutions, sales, account management, project management, customer relationship management, IT Services

  Additional or Preferred Qualifications

  • People management experience.
  • Extensive experience of partner engagement experience.
  • Completed training and/or certification on these Microsoft technologies or similar information technology solutions or software applications: Azure - Microsoft Certified: Azure Fundamentals (AZ-900) or Designing and Implementing Microsoft Azure Networking Solutions (AZ-700).

Partner Relations

• Helping partners grow ACR and adopt capabilities which drive high quality, customer centric usage of Azure.
• Supporting partners to expand their relationships with their own customers by driving adjacent and next-logical workload adoption.
• Increased acceleration of time-to-value for customers through the use of reusable collateral delivered for and by the partner ecosystem.
• Supporting and coaching the implementation of Customer Lifecycle Management strategies to maintain a baseline, reduce churn, and develop customers – all delivered through partners.

People Management

• Managers deliver success through empowerment and accountability by modelling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Organizational Development

• Coaches team to create and nurture capabilities in a portfolio of partners, serving as an expert source for those partners in developing their capabilities aligned to Consumption Maturity.
• Develops and contributes to reporting which highlights the impact of the team and function.
• Developments partner assignment and selection strategy for the team, and coaches team on how to develop cadences, set expectations for the partnership, and establish and work towards key partner outcomes and goals.
• Builds processes and best practices to help the team better understand the partner experience, and ensures the team stays up to date on new and relevant information to help anticipate and capture new partner needs in growth.
• Coaches team members on how to target partner decision-makers and influence key internal/external stakeholders. Synthesizes insights from the team to identify widespread patterns and develops emerging business strategies for the organization.
• Guide team members on Partner Pod orchestration across the different roles and responsibilities that operates around the Partner ensuring smooth execution on the Sales process.
• Embody our

Partner and Segment Strategy Development and Ownership

• Contribute to global initiatives by utilizing existing and developing on top of best practices for partner acceleration.
• Champions and coaches programmatic execution and adoption of programmes to accelerate time-to-business value.
• Promote collaboration in working groups with other Areas with purpose of developing best practices and new methodologies.
• Act as an escalation point for challenging situations around initiative landing or customer retention for partners.