Key Skills
What You'll Be Doing:
Pro-active communication with partners in the region by telephone and by internal messaging to assist with the creation of Booking.com’s business
Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed
Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level
Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners
Fine opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize
Identify new potential partners and connect for further follow up
Responsible for taking Customer Service critical issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer
Support the organization of events, such as workshops and webinars, for partners.
What You'll Bring:
Solution oriented and results driven
Strong work ethic; self-directed and resourceful
Proactive, flexible and capable of working independently as well as working in a team
Ability to prioritize own workload and efficiently manage their time
Strong Interpersonal skills
Ability to influence partners over the phone to implement suggestions
Eye for accuracy and ability to be analytical
Language: English written and verbal
Currently authorized to work in the United States
You are required to live within a commutable distance from your assigned office location
What We'll Provide:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
Medical, life, and disability insurance*
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, sick and care leave
Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status
Free access to online learning platforms, mentorship programs, and a complimentary Headspace membership
Collaborative, friendly and diverse culture
Referral Program
This role does come with domestic relocation assistance
This role doesn’t come with visa assistance
For this role we have an available salary range of: 71,100 USD - 79,000 USD
Additional: Quarterly bonus
*Please note that while our philosophy is the same in every location, benefits may differ by office/country.
Should you require accommodation to meet the essential functions of this job, please let us know.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
