Reports to: Assistant Director – SAP/ERP Engagement Maintenance Product Manager
In this role you will support critical elements of the global operational stability of the SAP/ERP Engagement Maintenance product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as playing a role in the successful delivery/deployment of Engagement Maintenance enhancements, configurations and product releases. Candidate must be a self-starter with global SAP technical and business process experience.
This role will report to the Assistant Director, Engagement Maintenance Product Manager.
Core
- Understand and support documentation of business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
- Develop detailed functional specifications for SAP CPM components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
- Provide support to the lead Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
- Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
- Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP CPM product suite
- Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
- Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
- Monitor impacts to other processes and products that may stem from changes they promote across the SAP CPM product suite
- Team with other technical teams and business stakeholders to manage/monitor functional incidents and service requests through full lifecycle (through closure)
- Provide technical incident, service request, and problem tickets management oversight and prioritization
- Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
- Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary
Skills and attributes for success
- 5+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management
- 5+ years of experience in SAP CPM solutions.
- Direct experience in supporting Engagement Maintenance operations for a global professional services organization (Big 4 experience preferred)
- SAP certification preferred
- History of working credibly with senior stakeholders
- Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
- Ability to work with people in a variety of cultures, countries and time zones
- Knowledge of Artificial Intelligence, BOT Framework and Machine learning
To qualify for the role, you must have:
- Creative and self-starter mindset with strong analytical and quantitative skills to operate, at times, without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
- Effective listening skills and display openness to other people's ideas and thoughts.
- Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
- English language skills – exceptional written and verbal communication.
- Flexibility to work out of regular office hours to cater to the global organization needs.
Ideally, you’ll also have
- Prior experience working for a large, global organization with a complex environment
Education:
- Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience
Experience:
- 5+ years of relevant experience in an ERP/SAP function
- Possession of a current (non-expired) professional, industry recognized certification preferred
What we offer
- Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
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