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EY Assistant Product Manager - Internal Engagement 
Argentina, Autonomous City of Buenos Aires, Buenos Aires 
585139153

01.04.2025

Reports to: Assistant Director – SAP/ERP Engagement Maintenance Product Manager

In this role you will support critical elements of the global operational stability of the SAP/ERP Engagement Maintenance product suite. This includes monitoring, maintenance and resolution of systems incidents and outages as well as playing a role in the successful delivery/deployment of Engagement Maintenance enhancements, configurations and product releases. Candidate must be a self-starter with global SAP technical and business process experience.

This role will report to the Assistant Director, Engagement Maintenance Product Manager.

Core

  • Understand and support documentation of business processes, workflows, and requirements to ensure ERP components align with organizational goals and operational needs.
  • Develop detailed functional specifications for SAP CPM components, including user stories, use cases, and acceptance criteria for new features, configurations, technical fixes and enhancements.
  • Provide support to the lead Product Manager in their interactions with business / finance stakeholders and the technical team, facilitating communication and ensuring mutual understanding of requirements and constraints.
  • Support the product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoff
  • Support requirements review, validation activities, test case reviews, and user acceptance testing for new features rolling out across SAP CPM product suite
  • Ensure that SAP components adhere to industry best practices, regulatory requirements, and internal policies.
  • Monitor the effectiveness of SAP components in supporting business operations and report on their impact and ROI.
  • Monitor impacts to other processes and products that may stem from changes they promote across the SAP CPM product suite
  • Team with other technical teams and business stakeholders to manage/monitor functional incidents and service requests through full lifecycle (through closure)
  • Provide technical incident, service request, and problem tickets management oversight and prioritization
  • Provides global, cross border major incident oversight and communicates status to the global business in a timely manner
  • Adheres to SLA compliance for all workloads and re-prioritizes tickets if necessary

Skills and attributes for success

  • 5+ years of experience in a large business system environment, performing business analysis, business development, and/or project systems management
  • 5+ years of experience in SAP CPM solutions.
  • Direct experience in supporting Engagement Maintenance operations for a global professional services organization (Big 4 experience preferred)
  • SAP certification preferred
  • History of working credibly with senior stakeholders
  • Exceptional verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
  • Ability to work with people in a variety of cultures, countries and time zones
  • Knowledge of Artificial Intelligence, BOT Framework and Machine learning

To qualify for the role, you must have:

  • Creative and self-starter mindset with strong analytical and quantitative skills to operate, at times, without direct supervision on multiple complex projects and tasks, and their shifting priorities in parallel.
  • Effective listening skills and display openness to other people's ideas and thoughts.
  • Ability to deal efficiently with escalations, conflicts and difficult situations/people under pressure.
  • English language skills – exceptional written and verbal communication.
  • Flexibility to work out of regular office hours to cater to the global organization needs.

Ideally, you’ll also have

  • Prior experience working for a large, global organization with a complex environment

Education:

  • Bachelor’s degree in finance, business, computer science or a related discipline, or equivalent work experience

Experience:

  • 5+ years of relevant experience in an ERP/SAP function
  • Possession of a current (non-expired) professional, industry recognized certification preferred

What we offer

  • Continuous learning:You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you:We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership:We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture:You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.