Amazon Software Support Engineer 

India, Tamil Nadu 

585100713

- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations- Support engineering and troubleshooting on issues related to the digital platform services and content for various products- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:- Provide first level of support for tickets filed in Audible- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.- Read and understand complex application code and make code fixes to resolve support issues- Software deployment support in staging and production environments.- Develop tools to aid operations and maintenance.- System and Support status reporting.- Ownership of one or more Digital products or components.

- Bachelor’s degree in Computer Science or a related field.
- 2+ years overall development/technical support experience.
- Proven track record in working on enterprise level large scale n-tier applications
- Development Experience in C/Java or open source based technologies. Understanding of XML/SOAP, web services, web application development, and industry-standard commerce systems.
- Demonstrated experience in Perl or shell scripts, a sound understanding of web technologies.
- Detailed knowledge of the UNIX/Linux operating system and tools
- Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
- Demonstrated skill and passion for problem solving and operational excellence.