Microsoft Business Program Manager 

United States, Nevada, Reno 

583770645

in the Americas, Europeand Asia

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

Additional or Preferred Qualifications

• In depth knowledge of Dynamics365, PowerApps, Azure Services, AI / Copilot.
  • OR Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 6+ years experience in Engineering, Operations, Project Management, or Programming
  • OR equivalent experience.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until September 26, 2024.

Partnership and Collaboration

• Builds cross-team coordination and community of business and engineers to address increasingly complex challenges and opportunities in the areas of business and technology integrations, and to deliver Business Programs.
• Garners support with internal stakeholders for solution vision, strategy, and roadmap to gain buy in and alignment. Engages with stakeholders to clarify requirements for an increasingly complex, high-impact solution, work through evolving needs and experiences, discuss scenarios, and communicate successful features and user stories. Begins to advocate and solicit input from others regarding priorities, deliverables, resources, and dependencies to deliver expected outcomes.

Solution Definition and Design

• CoPilot, AI Solutions,etc.). AlignsBusiness Programswith overall business strategicobjectives.
• Define, design, and collaborate with engineering to build complexGenAIand Copilot solutions addressing diverse issues in manual processing centers.
• Understands and translates the complex opportunity areas and problem statements into business requirements forallengineering teams working on the solution(s). Helps to translate the customer requirements to technical terms for the engineering team(s).
• Partners with Engineering Teams to design roadmap(s) for complex solution area(s) and developbusiness and functional requirements. Understands and incorporates technical and business needs to the development of roadmap for solution area(s). Defines the features and functionality of increasingly complex, high-impact solution areas for internal Microsoft products and tools, and/or configures the design features of an increasingly complex, high-impact solution.
• Understands and prioritizes complex problems and solution areas.Identifiestransformational opportunities, privacy/complianceconcerns, orimproved agentproductivityexperiences that will support achievement of business goals.Collaborates with internal stakeholders and customers to validate priorities and participates in prioritization decision making to deliver solutions in a timely manner.
• Defines success criteria and performance metrics for an increasingly complex, high-impact solution. Deeply understands operational and performance key performance indicators (KPIs),objectivesand key results (OKRs), and success measures (e.g., adoption percentage, engagement) for improving solutions.

Solution Delivery and Maintenance

• Partners with the Engineering Team to deliver increasingly complex, high-impact solution areas and minimize variance between estimates and actual project outcomes. Seeks ways to leverage Business execution enhancements across multiple customers, stakeholders, and personas.
• Conducts user acceptance testing and/or focus groups to determine the end-user experience and needs. Helps mature the increasingly complex, high-impactsolution after the solution is live by addressing customer concerns with thought leadership that may result in new intake.
• Utilizes success metrics to evaluate the performance of the technical solution. Engages in customer support to gather feedback by reviewing Voice of Customers (VoC) tools that informs performance of the solution. Develops a pathway to resolve any issues. Evaluates the performance of the Business Programs in achieving the overall business strategic objectives.

Thought Leadership

• Demonstrates deep experience in technology landscape and business operations to ensure technical and business solutions are in congruent and connected to provide the right business value. Supports proof of concepts (POCs) to evaluate technology fits for customer needs by staying up to date with existing and emerging technologies.
• Provides trusted voice at the decision-making table for both business and technical teams. Identifies challenges and opportunities with an in-depth understanding of the business, technology, and solution delivery. Advocates for decisions that make the best use of resources to achieve overall business strategic objectives.
• Prepares business users for change due to implementation of new Business Programs. Implements and monitors changes/adoptions. Partners across teams to engage and prepare internal audiences and evaluates results of the changes/adoptions. Facilitates information sharing of change through various tools and employee platforms.
• Providesthought leadership for Generative AI (GenAI) and Copilot initiativesthatis crucial for driving innovation and strategic direction.This rolewill focus on developinga clear vision, leading innovation, collaborating with teams, promoting adoption, and ensuring ethical use ofGenAIand Copilot technologies.

Portfolio/Project Management

• Tracks, coordinates, and communicates end-to-end project schedules for solution area(s). Holds stakeholders accountable for following the schedule. Tracks work, dependencies, and resources against project schedules to enable cohesive, connected user scenarios and utilizes finite resources to accomplish goals.

Other

• Embody our and