What you'll do...
Director, UX Design – In Club, Sam’s Club
Sam’s Club In Club Design organization is focused on transforming the retail associate’s work through consumer-grade AI-driven digital experiences. Our mission is to empower our associates in elevating our members shopping experience in the club. Our portfolio spans all associate tools for curbside pickup and delivery from club, inventory management, fresh production with café and bakery, tire and battery center, member service at the desk, self and assisted checkouts and many more. We are the team behind some of Sam’s Club’s most innovative experiences, including new , , – a chatbot app to answer any associate questions. We proudly serve as a key driver of innovation within Sam’s Club.
About the Role
In this role, you will employ your depth of knowledge designing enterprise apps and service design for digital and physical to make the complex simple, clear, and trusted. With your strong team of world-class designers, you’ll test your excellent designs with real-world end users to learn and iterate better.
What You’ll Do…
- Leading a world-class design team in a way that nurtures the unique strengths of each member and brings them together in a way that has multiplying effect
- Partnering with the business, engineering, and product partners to create a compelling vision that will inform the roadmap of future of associate work and tooling around inventory management and fresh production.
- Facilitating design thinking across cross-functional leaders and partners to drive best-in-class experiences forward and seamlessly integrating competitive organizational goals
- Driving and holding others accountable to create experiences that celebrate and empower our end-users
- Proactively soliciting, leveraging, and sharing design research, competitive research, data, and analytics to create full-featured and strategic products
- Fostering a maker mindset so teams can iterate and experiment collaboratively in order to challenge the status quo, drive new thinking, and improve processes for creating future-forward product experiences
- Thinking holistically so that we build true end-to-end experiences
- Switching gears from deep design thinking to rapid-fire execution
What You’ll Bring…
- Track record of shipping high-impact, high-visibility products in a fast-moving and changing environment – one that celebrates experimentation, iteration, and shipping
- Ability to define and advocate for a design vision and follow through with a plan on how to deliver against it
- A strong strategic mindset and a systems thinking approach
- Been a skilled change maker who is not afraid to think big and challenge the status quo
- Excellent visual and interaction design skills and a keen understanding of trends – in and out of retail
- Ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority
- Experience leading product design process and building strong cross-functional partnerships
- Ability to produce great work in short timeframes, multitask across different projects and platforms and adapt to the ever-changing priorities of the business
- Thorough experience with requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping
- Champion of a design philosophy that is inclusive of all people
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this
job. The full
Description
can be made available as part of the hiring process.
- Health benefits include medical, vision and dental coverage - Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see
The annual salary range for this position is $130,000.00-$260,000.00 Additional compensation includes annual or quarterly performance bonuses.
Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area. Option 2: 8 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
3 years’ supervisory experience.
Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America