Elastic Sr Director Customer Experiences & Global Events 

United States 

581834227

As the leader of this high performing function, you will create high-impact experiences that build thought leadership, increase pipeline, deepen customer relationships, and elevate our market presence.

This role requires a combination of critical thinking, strong planning and execution skills to optimally plan and develop strategic activities to deliver marketing contributions to the sales and partner pipeline.

• Lead the vision, evangelism, and execution of a new era of experiences for our event portfolio.
• Identify high-impact moments throughout the customer lifecycle to improve emotional connection, retention, and brand dedication through experience design.
• Boost employee engagement, connection, and morale across internal events through memorable, high-quality experiences that reinforce Elastic's distinct culture.
• Own the end-to-end strategy, planning, and execution of high-impact executive events across global markets, including C-level summits, advisory boards, and customized experiences!
• Encourage and lead a team of creatives and agency partners to implement outstanding events that delight and surprise our customers, employees, and community members.
• Launch and lead the development of a strategic Executive Briefing Center (EBC) program to drive enterprise customer engagement and deal acceleration.
• Devise impactful and immersive strategies to showcase our industry-leading solutions and inspiring customer stories across all touchpoints.
• Guide the development of all communications surrounding the event - from pre-event comms to registration to post-show follow-ups.

• 12+ years of experience in customer experience and event marketing, with at least 5 years in senior leadership roles.
• Proven track record of building customer experiences that drive measurable business outcomes.
• Deep understanding of customer journey mapping, lifecycle marketing, and emotional brand connection.
• Executive presence with the ability to influence C-level collaborators and represent the customer voice internally and externally.
• Strong command of experience data, customer insights, and journey analytics.
• Bachelor’s degree required; advanced degree in business, design, or communications is a plus.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:

$200,400—$316,900 USD

$240,300—$380,200 USD