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F5 Sr Content Engineer United States, Washington, Seattle 581317122
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
with the guiding principles of trust and abundance. We are a team of empaths working in a global organization respecting differences in ability, experience, and ways of working. Celebrating diversity and inclusion is a core value of our team. We valuecollective experience and feedback to measure our impact.
in technical knowledge. You will work collaboratively with Digital Services, Global Services, Product Management, Product Engineering, Technology Services, and New Product Introduction teams to ensure that our users have quality knowledge content that leads them to self-service success.
.Content Engineeris responsible forleading, developing, and improving content production and publicationprocesses.A successful Sr. Content Engineer will have proficiencyin producing contentinstructional videosand social media communications.
You may develop content in closeto fill a specific business need. A successful candidate willstakeholders, conduct interviews,create publication plansmilestones for one or more types of media. Youmust be able to work with limited supervision andassignments and projects. A successful candidate will have strong interpersonal and organizational skills, be able to work collaboratively across the organization, and forge cross-team relationships with a broad range ofincluding SMEs inUX, product managers, engineers, program managers, and more.You may be the single point of contact for theProduct Lifecycle/Release Management, Support Enablement,Community Support.
What will you do in Digital Services?
Independently design, write, and publish product documentation for all products in the F5 product suite.
Demonstrate ability to help define and maintain brand, voice, writing policy, styles, and standard language for written documentation and video publication.
dvocatefor the use of and adherence to style guides when editing content written by others.
and recordvideos to support all products in the F5productsuiteand for the MyF5 site.
best practices to F5 customer portals and web properties, focusing on consistency and enabling customer success.
Work to precise deadlinesdeterminedby external factors such as product release cycles and security disclosures.
Decipher complex technical data and transform it into usable documentationand videosfor online presentation.
Research existingcontentto fill content gaps and ensure consistent presentation of content.
relationshipswith Product and Release Management teamstoenable product support andimprovecustomers’experience of new releases.
Mentor and train staff in knowledge management tools, writing,video production,and publishing practices.
May supervise and delegate contentproductionto junior or staff-level content specialists.
Simultaneously manage multiple assignments.
teamprojects,such asdevelopingnew tools,developingandperformingUAT of new systems,developingworkflows,andcontinuously improvingprocesses.
Use a combination of empathy, logic, hard data, direct feedback to inform decision making
Significant demonstrated experience in one of the two following fields, and moderate experience in the remaining field:
Text basedproduct documentation,knowledgebasearticles,journalism, and social media
Video content production for web publication
Text and graphic based content production skills and abilities:
Significant experience with content management and publishing/delivery systems (Salesforce Knowledge, Adobe AEM, Wrike, Outlook, Sharepoint)
Demonstrated experience with content creation systems such as Dreamweaver, InDesign, etc.
Moderate knowledge of editing HTML source code.
Video content production skills and abilities:
Experience scripting and story boarding videos documenting technical procedures, or personal interviews and voxpop segments.
creating content,includingcapturingproductUIscreens,recordingaudio,narrating, andediting videosend-to-endforonline publication:Adobe Premiere, Camtasia, DaVinci, Captivate, iMovie, After Effects, etc.
Experience managing video assets and publishingcontentintools,such as YouTubeand MicrosoftStream.
Showcase 8+ years of combined technical writing and/or video production experience in a highly technical industry such as software orhardware.
Hold a 4-year degree in communications field: English, Journalism, Graphic Design, Video Production or equivalent experience
Experience with Knowledge Centered Service (KCS®) and KCS coaching. KCS Fundamentals or v6 Practices certification desirable
Other skills/attributes that will be useful:
to work outside of core business hours including early mornings, late evenings, weekends, and holidays.
Self-starter, resourceful, able to work independently or in a collaborative environment.
Strong interpersonal and presentation skills, both oral and written.
Ability to work in a global team across all geographies respecting differences in culture, experience, and ways of working.
Constantly advocate for documentation practices and UX improvements aimed at increasing inclusivity & accessibility and respecting & elevating diversity.
Aggressively highlight existing shortcomings, gaps, and opportunities to raise the bar.
Experience with user survey design and feedback systems a plus; Qualtrics, Gainsight, Medallia, etc.
Strong time management skills.
Scope long term projects and manage time & resources to deliver on projected deadlines.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $121,362.00 - $182,042.00@myworkday.com)
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It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .
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