Microsoft Technical Support Engineer - Azure Backup & Recovery Service 

Taiwan, Taoyuan City 

580603678

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
Korean Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Mandarin Language: fluent in reading, writing and speaking.

Required
• Up to 3 years’ customer facing support experience
• Up to 3 years’ experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory Administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

• Demonstrated experience in system development, network operations, software support or IT consulting.
• Solid foundation and background in Microsoft products and technologies.
• Knowledge related to Microsoft System Center Data Protection Manager.
• Understanding of Microsoft Azure platform, specifically use of Microsoft Azure Backup agent and IaaS VM Backup together with Microsoft Azure Site Recovery and Azure Migration
• Experience with Linux or Mac administration.
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.