Uber Key Account Coordinator New York City 

United States, West Virginia 

580195618

What you'll do

• Work alongside a 2 Key Account Manager’s (KAM’s) to provide an outstanding customer experience to our restaurant partners and drive shared business growth within our highest value partner segment
• Advance the strategic priorities of a portfolio of merchant partners by coordinating performance improvement projects with merchants
• Engage with HQ and their store network to increase store activations
• Build trust with multiple stakeholders across the restaurant partner’s corporate and store network
• Interpret through data analysis, opportunities and threats to the restaurant partners business, and provide recommendations internally and externally to drive operational excellence within the partnership
• Provide rapid response and resolution of customer requests and questions. Manage a high volume of HQ, store and franchisee interactions in an efficient, organised and professional manner
• Identify opportunities to improve the restaurant experience and success and work cross-functionally to achieve this
• Help KAM’s to prepare materials for restaurant business reviews. Coordinate meetings and stakeholders
• Continuously challenge ways of working with the end goal of improving the Key Account Associate function

What you'll need

• Bachelor’s Degree and/or extensive Customer Service experience
• 2+ years of customer or partner facing experience, including a track record of outperforming metrics-based business goals.
• Customer Empathy - A customer first, customer always mindset and a passion for working directly with customers.
• Highly organised, proactive, responsive and efficient. Detail-oriented and results focussed with a passion for project management.
• Strong professional verbal and written communication. Ability to be credible with senior audiences.
• Commercial acumen. Understanding of how businesses and organizations work and how to navigate a partner’s business

For New York, NY-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .