MSD Customer Support Manager Technology Solutions Nordic 

Sweden 

578694187

About the Role

We are looking for an enthusiastic Nordic Customer Support Manager to lead our customer support teams in the Nordic region. You will ensure our Tier 1 and Tier 2 support efforts are top-notch, contributing to high customer satisfaction and effective sales support.

strong leadership behaviors, including ethics, integrity, and a results-driven mindset. You should focus on customer needs andthe ability to make rapid, disciplined decisions while fostering collaboration and building talent within the team. Essential competencies include business and financial acumen, strategic thinking, effective communication, and problem-solving skills, all of which will support your success in this role.

Key Responsibilities

• Oversee and inspire the Nordic support team, focusing on performance management and professional development.

• objectives.

• Gather and analyze market intelligence from various sources to inform decision-making.

• with product launches and coordinate support efforts across multiple departments.

• Build strong relationships with colleagues and stakeholders to enhance teamwork and promote our services.

Qualifications

• Minimum of 3 years of experience in customer support or management roles.

• Strong understanding of the Livestock Animal Health and Technology sectors.

• Excellent communication, leadership, and organizational skills.

• Familiarity with Business-to-Consumer techniques and various Enterprise Resource Planning systems.

Work Environment

• 10 daysper year outside the region.

• You will manage a team of approximately 12 members.

• We welcome applicants from diverse backgrounds and experiences to join our dedicated team.