JPMorgan Transactions Manager II 

United States, North Carolina, Charlotte 

57766636

Job responsibilities:

• Lead a team of full and part-time front line employees.
• Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team’s output and managing assigned personnel to ensure all throughput goals are achieved
• Responsible for shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Must be able to demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices
• Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience
• Responsible for tracking team performance and implementing action plans that manage improved performance and high quality

Required qualifications, skills and capabilities::

• Minimum 3 years' management/leadership experience
• Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
• Ability to understand end to end process flow, consider downstream impacts when making decisions
• Ability to lead, direct, connect with, and be accessible for staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Results oriented , not satisfied with status quo, always looking to improve process, productivity, culture, and cost

Monday - Friday / 7am - 3:30pm :3rd shift working 11:30pm - 8am during the months of January, June, September, and October :

A Government Security Clearance may be required for this position. This includes, but is not limited to:

• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence 3 years requirement