Amazon Salesforce Administrator Communications Corporate Responsibility 

United States, Washington, Seattle 

576345264

You'll be a leading voice in our team for system configuration, user management, and process optimization. You'll be actively encouraged to experiment, improve, invent, and innovate on behalf of our customers. An ideal candidate will operate at all levels, diving deep into system details while providing strategic inputs for our products. A typical day will range from configuring workflows and automation to participating in product feedback sessions with directors and vice presidents.Key job responsibilities
• Manage a Salesforce.com CRM application with 2000+ users.
• Responsible for maintaining the functional areas of data management, standard and custom objects, process automation, Lightning technologies, and dashboards and reporting.
• Support a global user base by serving as lead resolver for tickets opened by users covering a wide range of topics including access issues, enhancement requests, and bug resolution with a focus on user efficiency and solving root causes.
• Complete core administrative tasks including report building, managing user permissions, auditing access issues, and investigating customer issues.
• Collaborate with other Salesforce administrators and developers to resolve technical challenges and think strategically about the application of various Salesforce technologies.
• Drive and increase customer adoption and ensure satisfaction by delivering solutions that emphasize a simple and intuitive customer experience.A day in the life

· Salesforce Administrator certification
· 3+ years’ experience implementing and configuring Salesforce.com as an administrator
· Experience working with Lighting UI
· Bachelor’s degree or compensating work experience

• Salesforce Advanced Administrator certification.
• Experience implementing and configuring Pardot.
• Passionate about the customer, whose experience with Amazon depends on us.
• Working knowledge and proven track record of success with analytical problem-solving methodologies and programs.
• Strong change management and influence skills; ability to negotiate and drive decisions across all levels of a global organization.
• Excellent communication skills, dynamic approach with the ability to translate technical concepts to a non-technical audience.
• Program and Project Management proficiency across multi-site locations. - Self-starter and independent thinker