Uber Product Operations Manager NOVA Earner Support 

United States, West Virginia 

57526812

About the Role

The fundamental goal of Product Operations is to maximize products on a global scale. Product Operations works closely with cross-functional partners to surface needs, prioritize, test, launch, and iterate on products. This role is focused on the product suite that supports AI products on a global level. With a diverse user base globally, our goal is to help launch and iterate support and AI products that fit seamlessly into our users lives

What You Will Do

• Develop and launch AI products for Uber Eats Support
• Define the go-to-market plans and processes to operationalize our product strategy as an individual contributor on a highly-effective product team
• Lead a community of strategic leaders to encourage meaningful impact to the business
• Drive continuous improvement to the engagement models between product, engineering and business stakeholders teams
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product life cycle
• Develop an end-to-end product rollout plan, and project-manage implementation
• Collaborate with key partners (legal, tax, policy, support etc) to prepare the product for launch and drive maximum impact
• Track core business metrics related to the product
• Identify key problem areas and/or geographies impacted by the product post-launch
• Create playbooks, trainings, and supporting documentation for product features
• Work with engineering teams to define test cases, lead bug bashes and enable smooth launches

Basic Qualifications

• Minimum 4+ years of experience in Program / Product Management, operations, business consulting, finance or have worked in a similar analytical role
• Experience with generating insights from large data sets
• Large-scale, global project / program management experience
• Ability to work cross functionally with global stakeholders & teams
• Ability to use data to inform, influence, and support critical decisions
• Experience leading projects end to end and ability to build out new strategies
• Bachelors Degree Obtained

Preferred Qualifications

• Prior experience working on global projects, or in an international setting
• Strong communication skills, ability to lead meetings daily
• User or market research experience
• A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
• Ability to foster collaboration and facilitate teamwork
• Effective prioritization and documentation experience
• JIRA, Tableau and SQL proficiency
• 1+ year experience working on GenAI projects
• Data Analytics experience
• MBA or equivalent work experience

For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .