Samsung Visual Display Tech support Specialist 

Israel, Center District, Petah Tikva 

574690606

Role and Responsibilities

• Provide excellent & differentiated tech support to customers
• Leading technical support on various home appliances products
• Resolving customer problems; identifying trends & weak points and contacting relevant teams
• Review & analyse products quality issues and provide technical advice
• Meet and exceed department’s targets & KPIs
• Strategic approach to improve customer service experience
• Analyzing service and customer service data
• Working closely and in synchronization with various internal and external interfaces.

Skills and Qualifications

• Experience in technical support service roles.
• Technical knowledge and orientation
• High analytical skills- experience in analysing complex data
• Creativity and problem-solving skills
• Ability to understand and manage complex processes.
• Ability to work cooperatively in a team and as an individual.
• Excellent PowerPoint and Excel control (graphs, PIVOT, VLOOKUP, INDEX, MATCH, etc.)
• English- High level.