Amazon Data Center Operations Manager 

United States, Ohio, Dublin 

572967899

Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations

- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
- 2+ years of computer networking experience
- 2+ years of computer hardware experience, including troubleshooting and repairing experience
- 2+ years of experience managing people in a technical environment.
- 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7

- Experience in Linux systems administration and/or development
- Knowledge of cabling best practices
- Experience with general troubleshooting/debugging of hardware, or experience in computer architecture
- Experience with system management tools and client/server environments
- Experience in technical writing in a relevant field