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IBM Support Help Desk Advisor Philippines, Quezon City 571033799
Your Role and Responsibilities
help desk
As a passionate, talented advisor, and integral part of this support team you will deliver apremium support
As a creative problem solver, you take pride in the service you deliver. You can quicklywhat help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of theuser needing supportbe comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimesneed to build great relationships withcolleagues to help achieve a resolution, butand issue is resolved.
This role requires someone who has superb communication,and problem-solving skills, canand who is an active listener with the flexibility to
Required Technical and Professional Expertise
Required Professional and Technical Expertise
Extensive Windows / Mac / Linux experience professionally and/or personally
Extensive professional troubleshooting expertise
Customer experience and service focus
Experience in successfully interacting with customers
Proven problem-solving skills
Fluent in written and spoken English
Must Be Amenable to work in a full return to office set up in Quezon City (Rotating shift)
Preferred Technical and Professional Expertise
Strong operational knowledge of Windows, Red Hat Linux, MacOS, and iOS operating systems
Expertise with O/S application programs, system diagnostics and local/remote support structure.
Experienced support desk representative
Experience supporting Outlook, MS Office, MS Teams, OneDrive, Box, and Windows.
Knowledge of system configuration, physical and network connectivity.
Windows or Mac Technical Certifications
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